
Since I’ve not been attending university for the past couple of weeks due to the Christmas holidays I have had significantly more time to attend to other areas of my existence: work. Yes, I made myself available to the store manager and the possibility of earning a bit of cash on a ‘call-me-if-you-need-me-’cause-I’m-willing-to-do-any-shift’ sort of basis (who said ’work-a-whore’?). And so that’s what I’ve been doing. Working. Or at least pretending to do so… (which is a key ability one must possess in my current position). I work in retail as a sales assistant. There, I said it. I know, that particular statement is rather horrifying. If you don’t think so, I will be happy to provide a few examples of the joys of working in retail.
Firstly, I may add that I work in central London in one of the most busy shopping districts of the entire city. Secondly, I work at a particular store aimed at adolescent girls which offers everything in jewellery, hair accessories and makeup that one could ever imagine. One of the joys of working in retail which first comes to mind is the (physical) pain of having to be on your feet for eight whole hours. Only for a maximum of 30 mins do you get to sit down and rest those walking machines to regain some sense of mental force, which is what stops you from pretending you’ve somehow twisted your ankle and can’t walk for the rest of the day. I’d also like to propose that they assign ‘priority seats’ for retail workers on the underground. I mean, they have priority seating for pregnant women, the elderly and the physically disabled, why are people who work in retail left out? I bet you I need that seat more when travelling home on the tube after finishing my shift than the old git with the cane, who’s been sitting in his rocking chair all day.
Another of the vastly enjoyable aspects of working in retail is the one thing that I curse and love because it possesses the ability to make the working day miserable or tolerable: (customers) air conditioning. It seems it is always freezing in the winter and not quite cold enough in the summer when it is desperately needed. As I work in quite a large store with a lot of people, the AC setting is never on the perfect temperature and people go about changing it as they please. Furthermore, I always feel like a fish on dry land, gaping because I’m as dehydrated as a crusty Autumn leaf whenever the AC is turned on. I swear, that system is on a mission to suck the life out of me!
One thing that may actually be the death of me if the AC doesn’t get me first is the sales assistant’s worst enemy (no, not managers or supervisors): the customers. Where do I even begin? …. (thinking hard for several minutes while trawling through traumatic memories of encounters with said species. Of which there are several). Perhaps it would be useful to establish that ‘the customer’ is a creature which comes in as diverse varieties as one can think of. They roam the high streets of London quite freely and they obey only their natural shopping instincts. Due to the location of the store I work in these creatures are of all nationalities, ethnicities and ages although, due to the nature of the store, mostly female.
However, as I’ve learned through experience there is a collective of ‘types’, which I will attempt to outline here:
- The Rude Customer (also known as ‘the bitch’, ‘the snob’ or ‘the hag’): usually female but can also be male. The nature of the rude customer is condescending, self-righteous and of a ‘I-don’t-need-your-help’ sort. Doesn’t mind being impolite, pushing past on their way out without an ‘excuse me’ or simply walking by while ignoring your ‘are you alright there, madam?’. Doesn’t mind yelling, cursing or harassing staff whenever the opportunity presents itself.
- The Shop-Lifter: almost exclusively teenage or pre-adolescent girls. In the store we have a variety of ‘usual suspects’ (literally) who comprise of several groups of black teenage girls with strong East London accents, bad weaves and tongue piercings, a woman with dreadlocks and tribal tattoos on her entire face and ‘the gypsies’ (who aren’t actual gypsies but Eastern-European scarf-wearing women who sit at the tube station begging for food and money). And they all nick stuff.
- The Regular: always a woman. The regular is a rarity at the store’s central London location, but on occasion I do see a lovely black lady who comes in to buy a clutch bag, a belt or a pair of earrings all the while she talks to me as if we’re old pals. Quite refreshing although slightly unsettling.
- The Frenchman/woman: ‘I am Freeench…’ or ‘Du yu speak Freench?’ are probably the two most widely used phrases in the store. The French are generally nice but completely incapable of and/or unwilling to speak any English whatsoever. The words ‘help’ or ‘okay’ don’t seem to be in their vocabulary despite these being somewhat international terms. It also seems that ‘I am Freeench’ is a perfectly valid excuse for not attempting to understand the inhabitants of the country to which they have chosen to travel. What do you think the French would say if I tried speaking English to them in France? I’d likely be ignored (as has happened) or given a nasty look full of contempt (as has happened). Learn to speak-y-English s’il-vous-plaît!
- The Complainer: nine out of ten times female (women are just better at complaining). The complainer complains about anything they deem relevant from the price of the in-store products, the return policy (which is explicitly stated on signs at every till point AND on all receipts) to the music, the selection or condition of products and the staff. All around annoying.
- The Jew: totally exclusively female and always wearing the same navy-black-brown uniform of kneelength skirt, small scarf to keep the brownish bob in place, very little to no makeup and sensible black shoes with a tiny heel. No cleavage on display anywhere. Does not like being approached at all. The Jew is polite but very dismissive (I take it she doesn’t like socializing with the infidels).
- The Stalker: exclusively male. Only comes into the store to try and attain a phone number from a particular sales assistant. I have been the victim of the stalker a few times myself. It’s not pretty and includes dust-ridden pick-up lines such as ‘I just walked by and you were so beautiful that I wouldn’t forgive myself if I didn’t ask you out on a date’. Cheese on toast, mr. Stalker (and now piss off! I’m busy trying to look like I’m busy).
- The Nice Customer: ah, at last! The nice customer is a rare creature of the customer species but can be both male and female. This customer acknowledges the sales assistant’s ‘hello there’, politely declines help if not needed or happily accepts it with a ‘thank you’. Smiles and is all around very pleasant to talk to. I only wish there were more of them out there!
Tags: customer service, Humor, life, personal, retail, sales assistant, working